Management

How Conflict Resolution Training Can Help Organisations

Most organisations experience conflicts, but since they are usually minor, they can be easily handled. However, there may be times when conflicts within a company spread and threaten to affect business. When that occurs, the conflicts need to be resolved quickly and as quietly as possible to preserve a company’s reputation and, in some cases, clients.

Keep it In-House

It’s important to keep conflicts from spreading throughout a company, especially if it can disrupt an organisation’s operations. A dispute between a manager and his or her staff can easily lower morale within the team and lower productivity. If this happens, then deadlines may not be met and other departments can be affected because information they need may not be delivered on time.

When a conflict needs to be addressed, whether it is within a team or an entire division, it is often better to try to resolve the conflict in-house. Another member of the management staff can step in to find out what caused the problem and try to resolve it as quickly as possible. However, conflict resolution requires skills only a few people within an organisation may possess.

Conflict Resolution Training

While organisations have the option of hiring an independent mediator to try to resolve conflicts, they can also have members of the staff trained in how to resolve it themselves. The conflict resolution training may consist of classes on how to communicate with others, bring people together to discuss issues, and negotiate settlements between parties. Members of an organisation’s staff can also attend conferences given by experts in conflict management consulting to find out what to do to avoid conflicts or quickly resolve them.

Conflict management conferences can be valuable to many different types of organisations. Businesses can learn how to prevent costly conflicts within departments, governmental agencies can help manage conflicts between different agencies or the citizens they serve, and not-for-profit organisations can learn how to deal with conflicts involving board members when changes are being made. There are a wide range of conflicts that can occur and knowing the basics of how to handle them can help quickly resolve them.

Who Should Attend?

When conflict resolution training or conferences are held, it may be difficult to decide who should attend them. While most managers need to know how to resolve conflicts within their team, your organisation may wish to send someone in a neutral position to learn how to resolve issues. In a company, that could be someone from your human resources department. Within a governmental or charitable organisation, a director may be the best person to attend conferences.

Learning how to deal with conflict is essential in having a successful organisation, whether it is a business, charity, or a governmental agency. Conflicts can slow production and cause rifts that spread throughout an organisation and disrupt services to clients or other departments. Delays due to conflicts can be costly, so investing in conflict resolution training can help keep your organisation’s issues from spreading and help to keep reputations intact.

December 2018
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