Microsoft Dynamics 365 is the sole cloud-based solution that provides all the support you need for CRM and ERP, in a single place. It basically brings together these capabilities into applications that work across:
- Customer service
- Field service
- Project service automation
These applications are already integrated with the applications you use like Outlook and Excel. It also enhances the power of digital intelligence to every decision you make on the daily basis. Read on for the advantages of Microsoft Dynamics 365.
- Begin with what you actually require and integrate apps that require change.
Microsoft AX is designed to be simple. Utilize individual apps that work independently or together, so that it becomes easy for you to create a solution that fits your needs. When your situation demands changes and new needs are required, you find the applications that help you prosper.
- Understand your customers in a totally new way.
Microsoft Dynamics 365 integrates any type of customer data so that you can comprehend the complete picture of your customers. You can also use pre-built KPIs to truly understand the journey of your customers with the help of real-time updates. You also get the ability to personalize the customer experience and to easily calculate and track the health of customer relationships.
It is far better to have a monthly operational cost and a subscription model than having capital costs. It has the capability to be much cheaper as you only buy what you actually require. Additionally, Dynamics 365 gets rid of the need to manage your own data center and server, which can consequently lead to savings by a significant amount.
Microsoft Dynamics 365 is based on purchase subscription according to the role. You only have to subscribe people to work they actually do and not purchase a single large license that covers all the roles.